Privacy Policy
Frequently asked questions
Here are some common questions about our company.
At Smart Selection, we provide a comprehensive range of technology, office, and business solutions for individuals, businesses, educational institutions, and government organizations across Saudi Arabia.
Our services include:
- Supply of IT hardware, including laptops, desktops, monitors, printers, and networking equipment.
- Office automation solutions, including printing, scanning, and document management products.
- Supply of genuine printer consumables, such as toner cartridges, ink cartridges, labels, thermal rolls, and ribbons.
- Office supplies and workplace essentials.
- Business technology solutions and infrastructure products.
- Product sourcing for specialized and enterprise requirements.
- Fast and reliable nationwide delivery.
- Dedicated customer support and after-sales assistance.
- Warranty support and manufacturer-authorized service coordination.
You can reach our customer support team by emailing info@smartselection.com.sa, Whatsapp +966 56 616 5858, or using the live chat on our website. Our dedicated team is available 24/7 to assist with any inquiries or issues.
We’re committed to providing prompt and effective solutions to ensure your satisfaction.
Return & Refund Policy
At Smart Selection, your satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return according to the following policy.
General Conditions
- Products must be returned unused, in their original condition and packaging, with all accessories and proof of purchase.
- All returns are subject to inspection before approval.
- Approved refunds will be processed to the original payment method within 5–15 business days.
Return Period by Product Category
| Product Category | Return Period | Conditions |
| Computers, Laptops, Monitors, Printers, Scanners, Networking Products, Computer Accessories, Power Products | 7 Days | Unused, complete in original packaging, or if the product has a verified manufacturing defect. |
| Ink Cartridges, Toners, Labels, Thermal Rolls, Storage Devices | 7 Days | Factory sealed and unopened, unless the product has a manufacturing defect. |
| Office Supplies & Stationery | 15 Days | Unused and in resaleable condition. |
| Office Furniture | 7 Days | Must be unassembled, unused, and in original packaging. |
| Software, Digital Licenses, Customized & Special-Order Products | Not Returnable | Unless the product has a manufacturing defect or an incorrect item was supplied. |
Non-Returnable Items
Returns will not be accepted for:
- Opened consumables (ink, toner, labels, thermal rolls, etc.).
- Opened software or activated digital licenses.
- Customized or special-order products.
- Products damaged due to misuse, negligence, or unauthorized repair.
- Products with missing accessories or original packaging.
- Clearance or final-sale items, unless defective.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact Customer Service within 48 hours of delivery with your order number.
Refunds
Once the returned product is inspected and approved, your refund will be issued to the original payment method within 5–15 business days.